Tawk.to vs LiveChat (2026): ฟรี Forever vs Premium Live Chat
By Alex Chen · นักวิเคราะห์ SaaS · อัพเดท เมษายน 12, 2026 · Based on hands-on live chat testing
คำตอบใน 30 วินาที
เลือก Tawk.toif you want genuinely free live chat with no agent limits — perfect for startups and small ธุรกิจ that can't justify per-seat fees. เลือก LiveChatif you want a polished, professional chat experience with ขั้นสูง วิเคราะห์ข้อมูล and 200+ การเชื่อมต่อ at $20/agent/เดือน. LiveChat ชนะ 6-4 on features, but Tawk.to's free ราคา is unbeatable for budget teams.
คำตัดสินของเรา
LiveChat
- Polished, professional chat widget
- Advanced รายงาน and analytics
- 200+ native integrations
- No free plan (trial only)
- $20/agent/เดือน adds up with large teams
- Basic ticketing ต้องการ HelpDesk add-on
🔍 เจาะลึก: LiveChat full analysis
ราคา Breakdown (April 2026)
| Plan | Price | Key ฟีเจอร์ |
|---|---|---|
| Starter | $20/agent/เดือน | 60-day chat history, พื้นฐาน customization |
| Team | $41/agent/เดือน | Unlimited history, ขั้นสูง analytics |
| Business | $59/agent/เดือน | Advanced reporting, staffing prediction |
Tawk.to
- Completely free — no agent limits, no chat limits
- Customizable chat widget
- 200+ การเชื่อมต่อ available
- Less polished UI than LiveChat
- Basic วิเคราะห์ข้อมูล compared to LiveChat
- Mobile app is functional but not premium
🔍 เจาะลึก: Tawk.to full analysis
ราคา
Tawk.to is genuinely 100% free — no hidden fees, no paid tiers for the software itself. They monetize by offering optional paid chat agent staffing services starting at $1/hr if you want them to handle your chats. The free plan รวม ไม่จำกัด agents, ไม่จำกัด chats, chat history, and customization. This makes it the most generous free live chat platform available.
Side-by-Side Comparison
| Category | Tawk.to | LiveChat | ผู้ชนะ |
|---|---|---|---|
| ราคา | ฟรี forever, unlimited | $20–$59/agent/เดือน | ✔ Tawk.to |
| Chat Widget | Good, customizable | Polished, professional look | ✔ LiveChat |
| Reporting | Basic | Advanced วิเคราะห์ข้อมูล and reports | ✔ LiveChat |
| การเชื่อมต่อ | 200+ (basic depth) | 200+ (deeper native integrations) | ✔ LiveChat |
| Mobile App | Functional | Polished, responsive | ✔ LiveChat |
| Ticketing | Basic built-in | HelpDesk add-on — more robust | ✔ LiveChat |
| Agent Limits | Unlimited agents free | Per-agent pricing | ✔ Tawk.to |
| Staffing Service | $1/hr optional agent staffing | No | ✔ Tawk.to |
| Ease of Setup | 5-minute setup | 10-minute setup | ✔ Tawk.to |
| Chat History | Unlimited | 60 days on Starter | Depends |
● LiveChat ชนะ 6 · ● Tawk.to ชนะ 4 · Based on 10,000+ user reviews
Which do you use?
ใครควรเลือกอะไร?
→ เลือก LiveChat if:
You want a polished, professional chat experience that reflects well on your brand, need ขั้นสูง รายงาน to track agent performance, or have a dedicated support team that benefits from premium tools.
→ เลือก Tawk.to if:
You want live chat at zero cost, you're a startup or solopreneur, you have multiple agents but can't afford per-seat pricing, or you just want to add a พื้นฐาน chat widget without any financial commitment.
→ ควรหลีกเลี่ยงทั้งคู่ถ้า:
You need a full customer support platform with ticketing, knowledge base, and AI — try Intercom or Zendesk. For ecommerce-specific chat, Tidio has excellent Shopify integration.
Best For Different Needs
Also ข้อเสียidered
We evaluated several other tools in this category before focusing on Tawk.to vs LiveChat. Here are the runners-up and why they didn't make our final comparison:
คำถามที่พบบ่อย
ความเห็นบรรณาธิการ
I've installed Tawk.to on a dozen client websites. For small ธุรกิจ with zero budget, it's genuinely life-changing — going from "no live chat" to "real-time customer support" มีค่าใช้จ่าย nothing. But I switched one SaaS client from Tawk.to to LiveChat and their CSAT score jumped 15 points. The widget looks more professional, the วิเคราะห์ข้อมูล show you where conversations drop off, and the CRM การเชื่อมต่อ actually work. If you're making money and chat is a revenue driver, LiveChat pays for itself. If you're bootstrapping, Tawk.to is a gift.
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Our วิธีการวิจัย
We tested both live chat tools on production websites for 4 weeks, comparing widget quality, response times, agent experience, วิเคราะห์ข้อมูล depth, and integration reliability. Analysis รวม 10,000+ user reviews from G2 and Capterra. ราคา verified April 2026.
Why you can trust this comparison
This comparison is independently funded. No vendor paid for placement or influenced our scores. Ratings are based on our published methodology using hands-on testing and verified user reviews. We may earn affiliate commissions through links — this never affects our recommendations. Read our full methodology →
Ready to add live chat?
Tawk.to is free instantly. LiveChat has a 14-day ทดลองใช้ฟรี.
Data sources: Official ราคา pages, G2.com, Capterra.com. Prices and ratings verified April 2026. We update our top 50 comparisons monthly. Read our methodology
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